Shipping Policy

Shipping policy

All orders are processed within 1 to 5 business days after receiving your order confirmation email. You will receive another notification when your order has been shipped. 

Please note that postal service delays and problems are outside our control and Akoya Studios cannot be held responsible for stolen items if you authorise for your package to be left unattended, however if you contact info@akoyastudios.com we will try to assist you in any way possible.

Domestic Shipping Rates and Estimates

Akoya Studios is a brand based out of  Toronto, Ontario, Canada. Therefore Domestic Shipping pertains to within Canada.

Domestic shipping charges for your order will be calculated and displayed at checkout. 

International Shipping

At Akoya Studios, we offer international shipping.

Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Akoya Studios is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at info@akoyastudios.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

At Akoya Studios we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Please note that the original cost to deliver the good/s is non-refundable and Shipping costs to return an item are to be paid by the customer.

If you have any further questions, please don't hesitate to contact us at info@akoyastudios.com  or head over to our return/refund policy page for more information.